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• You will be able to make and receive calls and text messages from your work numbers from your laptop, mobile device and more!
• There are many settings you can customize including:
  • business hours (when phone will ring vs when calls will go to voicemail)
  • where you want their phone to ring first (computer, mobile phone, etc.)
  • what hold music you want others to hear
• Employee phone numbers will stay the same and your customers should experience no impact on their end.
• Through this change, trainings will be provided by Zoom and IT. There will be live training, instructional materials and support through a variety of formats.

Who can use Zoom? All active Minnesota State students and employees can access Zoom features by logging in with their Star ID.

What features do I get with Zoom? Zoom provides some of the same features you’ll find with other major video and web conferencing services. 

Do you have specific questions about what features you’ll find with our license to Zoom?

• : With a 300 person meeting room capacity, you can schedule different URLs for each meeting you host or use your  as a consistent meeting location. .
• : If you can’t join via a web link, you can dial in or have Zoom call your phone.
• : If your camera and internet connection can handle it, your video will be at HD quality.
• : You can record meetings to Zoom’s cloud service or your own computer. Recordings stored on Zoom’s cloud service will stick around for 365 days before they are deleted automatically. If you need your recording to stick around longer, move your recording to the Minnesota State media service, Kaltura MediaSpace. Students can also record meetings to Zoom’s cloud service, but they only hang around 180 days. .
•  and : Choose to share your computer screen or annotate on a whiteboard. .
• : Do you want to facilitate small group discussion? You can put people in breakouts.
• Mobile Device Support: In addition to traditional Windows and Mac versions, Zoom has covered all major mobile platforms including iPhones/iPads using iOS, Androids, Chromebooks using ChromeOS. .
• : Add the Zoom plugin to your Outlook account and add a Zoom meeting location right from your calendar invitation. This plugin makes sending an Outlook meeting invitation with Zoom so easy! .

You can  24/7, including public holidays, where agents or technical engineers are available for email or live support. You can also find self-service guides at the  or watch some of the .  If you need something more directed, attend one of live training sessions provided by Zoom. Pick a date/time that works for your schedule at .

You can always request assistance via the